Terms and Conditions – Please keep for future reference

• Customers are requested to ensure that their bin is adequately marked and identifiable. We will provide you with a Cleaner Bins MK sticker for your bin.  In the event that this needs replacing please contact us.
• Customers are requested to ensure their bin is put out so that the council can empty it.
• Customers are requested to leave their bin out after it has been emptied so that it can be cleaned (If you have an assisted collection, please inform us and we will collect and return the bin to its storage position for you).
• Failure to comply with the above may mean that we are unable to clean your bin which will result in a missed clean.
• If any rubbish remains in the bin after the refuse collection it will be at the operative’s discretion as to whether cleaning can be carried out. If the operative decides to clean the bin then any rubbish removed will be bagged up and returned.
• If your bin is going to be unavailable for cleaning on a scheduled cleaning day please give at least 24 hours advance notice to Cleaner Bins MK Ltd in order to preserve the cleaning credit.
• Cleaner Bins MK Ltd will notify the customer of the start date of the monthly cleaning schedule, thereafter it is the responsibility of the customer to make themselves aware of the cleaning schedule and make their bins available for cleaning on the correct days. 
• It is the responsibility of Cleaner Bins MK Ltd to notify the customer of any changes to the cleaning schedule.
• This is a recurring service and will continue indefinitely unless the service is no longer required – minimum of three months cleaning required otherwise a one off cleaning fee of £7.00 will apply.
• If the customer does not wish to subscribe for further cleaning, notification must be given to Cleaner Bins MK Ltd within seven days of the last subscribed clean.
• If payment is not received Cleaner Bins MK Ltd will clean the bin on the next scheduled cleaning day and will issue a reminder notice that you are now in arrears.
• Any bank charges incurred by Cleaner Bins MK which are directly related to unpaid accounts will be the sole responsibility of the customer i.e:  un-cleared cheque fee.
• If the customer fails to make payment the customer will be liable for the cost of the clean at the one-off cleaning rate and an invoice will be sent to this effect. Failure to pay this invoice may result in legal action.
• In the unlikely event that Cleaner Bins MK Ltd is unable to clean your bin advanced notice will be given where possible and cleaning credits will be preserved.
• It is the customer’s responsibility to ensure that Cleaner Bins MK Ltd has correct and current contact details.
• If the Council notifies the customer of any change to the refuse collection please ensure that Cleaner Bins MK Ltd is aware of it.
• In the event of a customer relocating, subscriptions may transfer to the new address where possible. If it is impossible to transfer the subscription a discretionary refund of the remaining subscription fee may be arranged.
• You may cancel your order with us at any time prior to the start of your service. You will be entitled to a full refund of any money paid where we have not yet commenced cleaning. Once cleaning has commenced you will need to pay for the cleaning you have received but can cancel any further cleaning by letting us know in writing. Written Notice to Cancel must be received at least 48hrs prior to your next clean by letter or via our contact page.